Use our Community’s Ongoing Issues board to find helpful tips and information Note: If you don’t find your issue on Community, you can post about it and get help from our Community members in English.

If this didn’t help, you may need to troubleshoot further with the device's manufacturer.

Your SD card is not causing problems, try removing it (Android only).

Your device's battery is sufficiently charged.

Your firewall isn’t blocking Spotify (desktop only).

Your device has at least 250MB of available memory.

Your device is supported for Spotify and up-to-date.

If it doesn’t, it could be an issue specific to your device. Is it your device? See if the issue happens on a different device, or when using the web player.

Songs can be grayed out if they're not available in your market.

Check your network connection, or switch to a different network.

Check your device is not in offline mode.

Issues with local files? See Local files. Problems with listening offline? See Listen offline. Issues with the sound or volume? See Can’t hear Spotify.

Make sure your internet connection is stable.

Reinstall the app Note: You need to re-download any downloaded music and podcasts after reinstalling the app.

Sign out everywhere on your account page, and for extra safety reset your password.If you're having technical issues when playing something on the Spotify app, try these first:.

Unlink your Spotify account from the manufacturer's app, like Amazon Alexa.

Remove the device from the list to avoid connecting to it by mistake: click on the three dots next to the device you want to remove > click Forget Device.

If you don’t have access to that device, ask its owner to log out of your account. You may have left your account logged in on someone else’s device. Go to TV Settings > Apps > Special app access > Display over other apps.

Allow Spotify to display over other apps.

Restart your WiFi or try a different WiFi network.

Try connecting devices to the same WiFi.

Make sure all devices’ software is up-to-date.

Make sure your Spotify app is up-to-date.Restart the device running the Spotify app.Restart your speaker, Smart display, etc.Go to iPhone Settings > Spotify > Local Network, and toggle it on. Make sure you provide Spotify access to your local network.If your device isn’t showing, try using the Spotify app instead. On the web player you can only use devices you’ve already logged into, or Google Cast devices on your current network (if using Chrome). Built for artists and their teams, Spotify for Artists helps you to understand your audience, manage your artist profile, and celebrate new releases and milestones.This lets the app see devices that currently aren’t on your WiFi network.

Switch off Show local devices only in the Spotify mobile app Settings > Devices.Try logging into the device using your Spotify credentials and you should be able to see it in the Spotify app even if it isn’t on the same WiFi.If you're seeing more than one device of the same name (e.g.

Download the spotify app